Qantas: outsourced baggage handler says one in 10 bags not making flights at Sydney domestic terminal

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As many as one in 10 pieces of luggage on average are either getting lost or not being loaded onto Qantas domestic flights each day at Sydney airport, according to a baggage handler who works for the company that the carrier outsourced jobs to.

Guardian Australia can separately reveal that Swissport - one of the main companies Qantas has outsourced to supply baggage handling services - has itself been forced to contract two separate labour hire firms to find workers for shifts that Qantas has contracted it to fill.

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