Waterstones hit by ‘nightmare’ stock issues after warehouse system upgrade

Technical difficulties have led to backlog of unfulfilled orders and stock shortages in store for the bookshop chain

High street bookshop chain Waterstones has said it is working hard to shift a backlog of unfulfilled orders after a problem with warehouse technical systems led to stock shortages.

The retailer, which has more than 300 stores across the UK, upgraded to a new system called Blue Yonder several weeks ago, but it has been struggling to get stock out to shops and fulfil customer orders.