Five Years Later, Is eSIM Finally Ready To Take On the World?

An anonymous reader quotes a report from Android Authority: It's been five years since the advent of the eSIM card on smartphones, and yet the computer in our pockets is still tied down to a plastic tab that hasn't changed all that much since its debut in 1991. What gives? [...] An eSIM-enabled phone can store multiple SIM cards on the device. It makes switching networks as simple as switching your Wi-Fi network, and that's anything but convenient for mobile operators. For users in areas with spotty connectivity or rural networks, easier switching to alternative operators means loss of business for major players like Verizon or AT&T. In markets like India, dual-wielding SIM cards for better data, voice, or preferential rates are exceptionally common. Taking away the friction involved in changing physical SIM cards carries the risk of losing a customer, and it's no secret that operators have been dragging their feet to avoid that. Theoretically, setting up an eSIM on any network should be as straightforward as pointing your camera at a QR code and activating a line. In practice, that's rarely true. Verizon's support page suggests that Android users need to call up a support desk to activate an eSIM. iPhone users have it slightly easier and can directly add the line to the phone through Verizon's website. Meanwhile, Vodafone requires you to install an app. Finally, the likes of Airtel India ask you to play a game of the fastest finger first by requiring an SMS response within 60 seconds to proceed with adding an eSIM to your line. None of these are as simple as just popping out a tray and plopping in your SIM card. Meanwhile, as internet-based calling, texting, and video messaging become the norm, carriers are left with increasingly few add-ons to increase revenues. Tack on sky-high spectrum prices for resources like 5G and eSIMs become even less enticing to carriers. Tangential features like premium-priced international roaming plans are yet another profit driver that eSIMs circumvent. When done right, getting started with an international eSIM can be a simple two to three-click process to get you onboarded and ongoing. My colleague Rita and I have had a fantastic experience with travel eSIM services like Airalo. When I tried out Airalo earlier this year, the process took just a few taps indicating that there was no real reason for eSIMs to be complicated. However, for most operators, that just isn't the case. While hard to quantify, this needless friction has certainly hampered consumer perception of eSIMs.

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