‘It just rings and rings’: Home Office helpline for asylum seekers rated inadequate

Refugees and support workers say Home Office-funded service is torment', with some callers left on hold for up to three hours

The government's round-the-clock helpline for asylum seekers has been rated inadequate after callers faced unacceptable" delays, official documents have revealed.

Run for the Home Office by the charity Migrant Help, the helpline is the main point of contact for asylum seekers needing support with housing, money and access to healthcare.