Poor performance now ‘the norm’ for some water firms, warns Ofwat

Serious pollution, poor service and weak financial management embedded, says England and Wales water industry regulator

Serious pollution by water companies has increased in the past year, the regulator has said in a damning report on the performance of the sector in England and Wales.

Ofwat said poor performance by some firms was embedded, and named Northumbrian Water, Southern Water, South West Water, Thames Water, Welsh Water and Yorkshire Water as lagging in the way they served customers and ran the system.