DoNotPay Is Launching An AI Chatbot That Can Negotiate Your Bills

DoNotPay, the company that bills itself as "the world's first robot lawyer," is launching a new AI-powered chatbot that can help you negotiate bills and cancel subscriptions without having to deal with customer service. The Verge reports: In a demo of the tool posted by DoNotPay CEO Joshua Browder, the chatbot manages to get a discount on a Comcast internet bill through Xfinity's live chat. Once it connects with a customer service representative, the bot asks for a better rate using account details provided by the customer. The chatbot cites problems with Xfinity's services and threatens to take legal action, to which the representative responds by offering to take $10 off the customer's monthly internet bill. This tool builds upon the many neat services DoNotPay already offers, which mainly allows customers can generate and submit templates to various entities, helping them to file complaints, cancel subscriptions, fight parking tickets, and much more. It even uses machine learning to highlight the most important parts of a terms of service agreement and helps customers shield their photos from facial recognition searches. But this is the first time DoNotPay's using an AI chatbot to interact with a representative in real time. The report notes that DoNotPay's bot is "built on top of OpenAI's GPT-3 API, the underlying toolset used by OpenAI's ChatGPT chatbot that tons of people have been playing around with to generate detailed (and sometimes nonsensical) responses."

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