Microsoft Will Use OpenAI Tech To Write Emails For Busy Salespeople

Microsoft is adding artificial intelligence capabilities from ChatGPT maker OpenAI to another of its products -- this time a customer-relationship app that's meant to help win revenue from Salesforce. From a report: Viva Sales, which connects Microsoft's Office and video conferencing programs with customer relations management software, will be able to generate email replies to clients using OpenAI's product for creating text. The AI tools, which include OpenAI's GPT 3.5 -- the system that is the basis for the ChatGPT chatbot -- will cull data from customer records and Office email software. That information will then be used to generate emails containing personalized text, pricing details and promotions. The Viva Sales app was initially released in October and works with Microsoft's Dynamics customer management program and that of rival Salesforce. It's free for users who sign up for the premium versions of Dynamics and $40 per user per month for Salesforce customers.

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