Report reveals deteriorating labor conditions at big US wireless carriers

Wage theft, security issues and health problems on the rise after AT&T, Verizon and T-Mobile outsource retail stores, report finds

Labor conditions and collective bargaining rights have worsened in the large US wireless carrier industry now that big telecommunications firms are increasingly outsourcing their retail sales and customer service operations from company-owned stores.

The sector, dominated by AT&T, Verizon and T-Mobile, which together reported $337.1bn in revenue in 2022, is now plagued by wage theft, security issues, overworked staff and health and safety problems, according to a new report.