Airbnb Is Banning People Who Are 'Closely Associated' With Already-Banned Users

An anonymous reader quotes a report from Motherboard: Airbnb is banning people from using its site because of their mere association with other users the short-term rental company has deemed a safety risk and removed from the platform, a decision that highlights the imperfect security protocols that Airbnb employs. In instances where a user is banned because of their association with another user deemed problematic, the user can only return to the platform if their problematic acquaintance successfully appeals the ban or if they are able to prove they are not "closely associated." In a statement, Airbnb confirmed to Motherboard that it does sometimes ban users because the company has discovered that they "are likely to travel" with another person who has already been banned, though a spokesperson wouldn't say when this practice started or how often it occurs. The company said it does this as a "necessary safety precaution," and a spokesperson said referring to such bans as merely a result of association is overly "simplistic." But the process appears opaque; just this month, the company apologized and said it had made a "mistake" in banning the parents of right-wing activist Lauren Southern. Airbnb has said that it understands the system is imperfect, and employs an appeals process for people who feel they have been unfairly banned. But the process is often limited and frustrating to banned users, according to conversations Motherboard has had with banned users. The bans by association underscore the difficulty (and perhaps impossibility) of keeping dangerous parties completely out of Airbnb hosts' homes without slighting associated users who feel their own bans are unjustified.

Read more of this story at Slashdot.