‘It was traumatic’: Uber, Lyft drivers decry low pay and unfair deactivations

Drivers call for regulation of rideshare companies they say collect up to 50% of fares and arbitrarily close workers' accounts

For more than five years James Jordan worked full time for Uber in Los Angeles, California, until early 2022, when he was permanently deactivated from the app - Uber's equivalent of being fired.

He said he later found out he was deactivated due to old customer complaints, but that Uber would not listen to his appeals or offer to provide dash-cam footage to disprove the allegations.