ACCC boss wants new powers to crack down on online businesses that make it hard to cancel subscriptions

Gina Cass-Gottlieb calls for a prohibition on unfair trade practices to protect Australians from manipulative practices'

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If you want to unsubscribe from Amazon Prime in Europe, there is a simple two-step process. But customers in Australia must navigate four convoluted steps, with the wording and location of the cancellation button changing between each screen.

Now Australian online businesses that put up hurdles to make it harder for customers to unsubscribe from their services may face a crackdown from the federal government, with plans to be unveiled later this year.

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