SanDisk Extreme SSDs Keep Abruptly Failing

According to Ars Technica, some SanDisk Extreme SSDs are wiping people's data. While SanDisk told Ars that a firmware fix is coming "soon," owners with 2TB drives are out of luck. From the report: An Ars reader tipped us (thanks!) to online discussions filled with panicked and disappointed users detailing experiences with recently purchased Extreme V2 and Extreme Pro V2 portable SSDs. Most users seemed to be using a 4TB model, but there were also complaints from owners of 2TB drives. Until now, there has been little public response from SanDisk, which has mostly referred online users to open a support ticket with SanDisk's technical support team. Questions about refunds have been left unanswered. When Ars contacted SanDisk about the issue, a company representative said: "Western Digital is aware of reports indicating some customers have experienced an issue with 4TB SanDisk Extreme and/or Extreme Pro portable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively). We have resolved the issue and will publish a firmware update to our website soon. Customers with questions or who are experiencing issues should contact our Customer Support team for assistance." SanDisk didn't answer our questions about refunds, whether or not the firmware would address issues with the 2TB models, what caused the issue, or when exactly this firmware fix will come. Some Reddit users have suggested that SanDisk has dragged its feet on the monthlong saga, with ian__ claiming they needed to collect "data to prove to SanDisk that it actually is more than a fluke." SanDisk's brief response to Ars' questions fails to clarify what's been going on behind the scenes.

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