E.ON Next ordered to pay £5m over poor customer service

Compensation decision follows Ofgem review that found severe weaknesses' in complaint handling

The power supplier E.ON Next has been ordered to pay 5m in compensation to consumers for poor customer services, the energy watchdog for Great Britain has announced.

Ofgem said a review of customer service standards and complaint handling across the sector uncovered severe weaknesses" at E.ON Next, with customers facing long call waiting times and a high level of unanswered calls.