Google Execs Admit Users Are 'Not Quite Happy' With Search Experience After Reddit Blackouts

Google users who add "Reddit" to searches for specific topics found this ineffective when numerous Reddit forums went dark this month. This happened as many popular forum moderators turned pages private to protest Reddit's decision to charge developers for data access, resulting in inaccessible or unhelpful search results. The incident, CNBC reports, has prompted Google to search for a better fix. An anonymous reader shares a report: It's an issue that Google executives say is at least partially resolved by a new feature called Perspectives that was unveiled on Monday. The Perspectives tab, available now on mobile web and the Google app in the U.S., promises to surface discussion forums and videos from social media platforms like TikTok, YouTube, Reddit and Quora. At an all-hands meeting earlier this month, Prabhakar Raghavan, Google's senior vice president in charge of search, told employees that the company was working on ways for search to display helpful resources in results without requiring users to add "Reddit" to their searches. Raghavan acknowledged that users had grown frustrated with the experience. "Many of you may wonder how we have a search team that's iterating and building all this new stuff and yet somehow, users are still not quite happy," Raghavan said. "We need to make users happy."

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