Many People Don't Actually Like Their Car's Infotainment Systems

"People are getting increasingly fed up with their car infotainment systems," reports the Verge:According to JD Power's Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among car owners is 845 (on a 1,000-point scale), a decrease of two points from a year ago and three points lower than in 2021. That's the first time in the 28-year history of the study that the consumer research firm registered a consecutive year-over-year decline in owner satisfaction... Only 56 percent of owners prefer to use their vehicle's built-in system to play audio, down from 70 percent in 2020, JD Power found. Less than half of owners said they like using their car's native controls for navigation, voice recognition, or to make phone calls... [I]t seems like most people are preferring to use smartphone-mirroring systems like Apple CarPlay and Android Auto, which have proven to be incredibly popular over the years... But it seems like people are warming up to native operating systems, as long as they're developed by Google and not the automaker. JD Power found that models that have Android Automotive with Google Automotive's operating system, AAOS, "score higher in the infotainment category than those with no AAOS whatsoever." But here's where things get kind of weird: AAOS without Google Automotive Services (GAS) receives the lowest scores for infotainment of the three categories. Google Automotive Services refers to all the apps and services that come with the car when Google is built into the car - also known as "Google built-in." Ford, GM, and Volvo have all said they will use GAS for their current and upcoming vehicles... That's surely music to GM's ears, which recently made the controversial decision to block access to CarPlay and Android Auto in its future EV lineup in favor of a native Google infotainment system.

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