How Microsoft's AI Investment is Stabilizing Its Cloud Business
ZDNet reports an interesting static from Microsoft's CEO Satya Nadella. "We have over 1 million paid Copilot users in more than 37,000 organizations that subscribe to Copilot for business, with significant traction outside the United States." And Microsoft's quarterly results also "showed early signs that the company's investments in generative AI were beginning to bolster sales, most notably reversing what had been slowing growth of the company's important cloud computing product," reports the New York Times. (Alternate URL here.)The company had $56.5 billion in sales in the three months that ended in September, up 13% from a year earlier. Profit hit $22.3 billion, up 27%. The results beat analyst expectations and Microsoft's own estimates. Microsoft had told investors that A.I. wouldn't start producing meaningful results until after the start of 2024, when more products became widely available. The company and its competitors are racing to put generative A.I. into nearly every product they offer. Microsoft is seen by many companies as a leading A.I. provider, thanks to its partnership with - and $13 billion investment in - the start-up OpenAI, which introduced the chatbot ChatGPT almost a year ago. Microsoft's flagship cloud computing product, Azure, grew 29%, up from 26% in the previous quarter. About three percentage points of Azure's growth came from generative A.I. products, including the access Microsoft provides to OpenAI's GPT-4 language model, more than the company had told investors to expect. More than 18,000 organizations are using Microsoft's Azure OpenAI services, Satya Nadella, the company's chief executive, said in a call with investors. He said that included customers who had not used Azure before. "Azure again took share as organizations took their workloads to our cloud," Mr. Nadella said... The company said that sales could increase as much as 8.7% in the current quarter, exceeding investor expectations, and that it was investing in building data centers to support the demand for A.I. and cloud computing... Microsoft's personal computing business grew just 3%, to $13.7 billion, reflecting how consumer behaviors have shifted since the laptop-buying binges of the pandemic. The revenue of the Windows operating system installed on new computers was up 4%. Gaming provided a consumer bright spot, with Xbox content and services up 13%. Next month Microsoft integrates its Copilot AI product into its Excel/Word/Teams "productivity suite" - but Microsoft CEO Satya Nadella said that 40% of Fortune 100 companies have already been testing the feature during its "limited preview", and "so far, so good." Yet the article notes it isn't all good news for Microsoft. Investment bank UBS has told investors that while Microsoft integrated an AI-powered chatbot into its Bing search engine, there is "no evidence" that Bing has actually gained any search market share.
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