Optus CEO Resigns After Nationwide Outage Left Millions Without Mobile and Internet Services

Earlier this month, the entire Optus mobile network went offline nationwide following a "routine software upgrade." According to Reuters, "More than 10 million Australians were hit by the 12-hour network blackout [...], triggering fury and frustration among customers and raising wider concerns about the telecommunications infrastructure." Now, according to the Australian Broadcasting Corporation, Optus CEO Kelly Bayer Rosmarin has resigned in the wake of the outage. From the report: She said it "had been an honour to serve" but that "now was an appropriate time to step down." During Friday's Senate hearing into the outage, Ms Bayer Rosmarin rebuffed suggestions she was under pressure to step down. "On Friday, I had the opportunity to appear before the Senate to expand on the cause of the network outage and how Optus recovered and responded," she said in a statement on Monday. "I was also able to communicate Optus's commitment to restore trust and continue to serve customers. Having now had time for some personal reflection, I have come to the decision that my resignation is in the best interest of Optus moving forward." Ms Bayer Rosmarin will be replaced in the interim by chief financial officer Michael Venter. Yuen Kuan Moon, the chief executive of Optus's Singaporean parent company Singtel Group, said the company understood her decision to resign. Mr Yuen said Singtel recognised "the need for Optus to regain customer trust and confidence as the team works through the impact and consequences of the recent outage and continues to improve." He said Optus's priority was about "setting on a path of renewal for the benefit of the community and customers." Singtel said Optus had also created a new chief operating officer position, which would be carried out by former Optus Business Managing Director Peter Kaliaropoulos.

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