Google Calls Drive Data Loss 'Fixed,' Locks Forum Threads Saying Otherwise

Google Drive recently lost user files, with some reporting missing documents since May 2023. Google said this month that it has posted a fix, but its description of a "syncing issue" doesn't seem to capture the problem based on user reports of web files disappearing, ArsTechnica notes. The company hasn't fully explained the cause or its recovery solution, which involves desktop app options and command line file recovery, the report asserts. This opaque handling, along with Google shutting down the Drive user forum that allowed people to share fixes, adds to perception that the company prioritizes PR over assisting users, the report adds.

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