GM Says It's Ditching Apple CarPlay, Android Auto For Your Safety

Earlier this year, General Motors announced plans to phase out Apple CarPlay and Android Auto, shifting instead to built-in infotainment systems developed with Google. Now, the company has explained why it made that decision to MotorTrend: Tim Babbitt, GM's head of product for infotainment, gave MT a better explanation at a press event for the new Chevrolet Blazer EV, the flagship vehicle in the no CarPlay or Android Auto strategy. According to him, there's an important factor that didn't make it into the fact sheet: safety. Specifically, he cited driver distraction caused by cell phone usage behind the wheel. According to Babbitt, CarPlay and Android Auto have stability issues that manifest themselves as bad connections, poor rendering, slow responses, and dropped connections. And when CarPlay and Android Auto have issues, drivers pick up their phones again, taking their eyes off the road and totally defeating the purpose of these phone-mirroring programs. Solving those issues can sometimes be beyond the control of the automaker. You can start to see GM's frustration. Babbitt's thesis is that if drivers were to do everything through the vehicle's built-in systems, they'd be less likely to pick up their phones and therefore less distracted and safer behind the wheel. He admits, though, GM hasn't tested this thesis in the lab or real world yet but believes it has potential, if customers go for it. The issues Babbitt cited with CarPlay and Android Auto seem like they'd be mostly linked to using those programs wirelessly, and while he says that's true, just plugging the phone into a USB data port doesn't solve all the problems. Babbitt says even when using a physical connection, Android phones are prone to compatibility issues between the vehicle and all the various phone manufacturers running Android. iPhones, meanwhile, suffer from backwards compatibility issues that cause older iPhone models to have trouble running CarPlay consistently. He points to J.D. Power data that shows issues with CarPlay and Android Auto are common owner complaints, and that customers tend to blame the automaker rather than the phone manufacturer or phone software. In that way, eliminating CarPlay and Android Auto potentially relieves GM of a key customer complaint dragging down their perceived quality scores. After MotorTrend's story was published, GM issued the following statement: "We wanted to reach out to clarify that comments about GM's position on phone projection were misrepresented and to reinforce our valued partnerships with Apple and Google and each company's commitment to driver safety. GM's embedded infotainment strategy is driven by the benefits of having a system that allows for greater integration with the larger GM ecosystem and vehicles."

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