BT cut off my landline out of the blue and ignored my protests

Widow who depends on wifi to order medication and grocers was disconnected in the autumn

I'm at my wits' end trying to understand how my BT landline and wifi can be cut off without the company receiving any instructions from me.

I'm a 79-year-old widow living seven miles from a town and depend on wifi to order medication from the GP, groceries and many other things.