Framework's Software and Firmware Have Been a Mess

Framework, the company known for designing and selling upgradeable, modular laptops, has struggled with providing up-to-date software for its products. Ars Technica's Andrew Cunningham spoke with CEO Nirav Patel to discuss how the company is working on fixing these issues. Longtime Slashdot reader snikulin shares the report: Driver bundles remain un-updated for years after their initial release. BIOS updates go through long and confusing beta processes, keeping users from getting feature improvements, bug fixes, and security updates. In its community support forums, Framework employees, including founder and CEO Nirav Patel, have acknowledged these issues and promised fixes but have remained inconsistent and vague about actual timelines. [...] Patel says Framework has taken steps to improve the update problem, but he admits that the team's initial approach -- supporting existing laptops while also trying to spin up firmware for upcoming launches -- wasn't working. "We started 12th-gen [Intel Framework Laptop] development, basically the 12th-gen team was also handling looking back at 11th-gen [Intel Framework Laptop] to do firmware updates there," Patel told Ars. "And it became clear, especially as we continued to add on more platforms, that just wasn't a sustainable path to proceed on." Part of the issue is that Framework relies on external companies to put together firmware updates. Some components are provided by Intel, AMD, and other chip companies to all PC companies that use their chips. Others are provided by Insyde, which writes UEFI firmware for Framework and others. And some are handled by Compal, the contract manufacturer that actually produces Framework's systems and has also designed and sold systems for most of the big-name PC companies. As far back as August 2023, Patel has written that the plan is to work with Compal and Insyde to hire dedicated staff to provide better firmware support for Framework laptops. However, the benefits of this arrangement have been slow to reach users. "[Compal] started recruiting on their side towards the end of last year," Patel told Ars. "And now, just at the beginning of this year, we've been able to get that whole team into place and start onboarding them. And especially after Lunar New Year, which is in early February, that team is now up and running at full speed." The goal, Patel says, is to continuously cycle through all of Framework's actively supported laptops, updating each of them one at a time before looping back around and starting the process over again. Functionality-breaking problems and security fixes will take precedence, while additional features and user requests will be lower-priority. ... snikulin adds: "As a recent Framework 13/AMD owner, I can confirm that it does not sleep properly on a default Windows 11 install. When I close the lid in the evening, the battery is dead the next morning. It's interesting to hear from Linus Sebastian (LTT) on the topic because he is a stakeholder in Framework."

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