Sonos Says Its Controversial App Redesign Took 'Courage'

An anonymous reader shares a report: Sonos has responded to the avalanche of feedback -- some good, plenty bad -- about the company's redesigned mobile app that was released on May 7th. In the days since, customers have complained about missing features like sleep timers, broken local music library management, and no longer having the ability to edit playlists or the upcoming song queue. More alarmingly, the Sonos app's accessibility has also taken a hit, something the company says it's aiming to resolve by next month. In a statement provided to The Verge, Sonos confirms that it's keenly aware of the gripes that customers have expressed about the new app. It's hearing their response and is working to address the functionality that has (for now) gone missing. But the company is also standing behind its decision to roll out the app this week, basically describing it as a rough patch that will, in theory, lead to a much better experience for everyone down the line. "Redesigning the Sonos app is an ambitious undertaking that represents just how seriously we are committed to invention and re-invention," said chief product officer Maxime Bouvat-Merlin. "It takes courage to rebuild a brand's core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future."

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