Microsoft Hits Back at Delta in Clash Over System Breakdown

Microsoft said Delta Air Lines turned down repeated offers for assistance following last month's catastrophic system outage, echoing claims by CrowdStrike in an increasingly contentious conflict between the carrier and its technology partners. From a report: Microsoft employees reached out to Delta to give technical support every day from July 19 through July 23, and "each time Delta turned down Microsoft's offers to help," according to a letter Tuesday from the technology giant's attorneys to Delta's representatives. Microsoft Chief Executive Officer Satya Nadella also personally emailed Delta CEO Ed Bastian and never heard back. "Even though Microsoft's software had not caused the CrowdStrike incident, Microsoft immediately jumped in and offered to assist Delta at no charge," according to the letter, which was signed by Mark Cheffo of Dechert LLP. The claims, in response to Delta's hiring of attorney David Boies, heighten the tension after Delta suggested it would try to seek compensation for a breakdown it expects to cost it $500 million this quarter. The airline was slower to recover than competitors after an errant software update from CrowdStrike affected Microsoft systems, creating a cascading effect that led Delta to cancel thousands of flights over several days.

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