Compensation for water customers in England and Wales to double

Government sets out measures to help households and businesses as it cracks down on failing utilities firms

Consumers in England and Wales will see the amount of compensation they receive for poor customer service from their water supplier at least double under new government measures to crack down on failing utilities companies.

Setting out tough new rules to support households and businesses, the government said minimum compensation payments would be doubled for highly disruptive incidents, including when the water supply is interrupted, or when appointments with customers are missed.