How do you best choose an Australian aged care facility and what do the star ratings mean?

Experts have questioned why so few homes are rated substandard, given the commission found one in three residents experience neglect, abuse or poor care

• Follow our Australia news live blog for latest updates
• Get our morning and afternoon news emails, free app or daily news podcast

The star rating system of aged care homes was introduced in December 2022 to help older people and their families compare the quality and safety of services and providers.

Developed as a recommendation of the royal commission, the system has repeatedly come under scrutiny. Experts and unions have questioned why so few homes are rated substandard, given the commission found one in three residents experience neglect, abuse or poor care; and how homes on the non-compliance register manage ratings of three stars and above.

If you are having issues or concerns with your aged care, call OPAN on 1800 700 600. The National Dementia Helpline is also available on 1800 100 500.