Salesforce's New AI Strategy Acknowledges That AI Will Take Jobs

Salesforce is unveiling a pivot in its AI strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without human supervision and changing the way it charges for software. From a report: The company is famous for ushering in the era of software as a service, which involves renting access to computer applications via a subscription. But as generative AI shakes up the industry, Salesforce is rethinking its business model for the emerging technology. The software giant will charge $2 per conversation held by its new "agents" -- generative AI built to handle tasks like customer service or scheduling sales meetings without the need for human supervision. The new pricing strategy also seeks to protect Salesforce if AI contributes to future job losses and business customers have fewer workers to buy subscriptions to the company's software. Salesforce is even leaning into the employee-replacement potential of the new technology. Its new AI agents will let companies increase their workforce capacity during busy periods without having to hire additional full-time employees or "gig workers," Chief Executive Officer Marc Benioff said Tuesday during a keynote speech at the company's annual Dreamforce conference.

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