Public services complaints in England soar by more than a third since 2016 – study

Written complaints about DWP double, while prisons, the NHS and higher education experience big increase

Complaints about public services have soared by more than a third since 2016 with substantial jumps in relation to benefits, prisons, the NHS and higher education, according to a leading thinktank.

Demos, a cross-party organisation, found that between 2015-16 and 2023-24 complaints across key public services increased steadily by evermore than 100,000 from 309,758 to 425,624 - aside from a sharp drop during the pandemic.