Microsoft Won't Let Customers Opt Out of Passkey Push

Microsoft has lauded the success of its efforts to convince customers to use passkeys instead of passwords, without actually quantifying that success. From a report: The software megalith credits passkey adoption to its enrolment user experience, or UX, which owes its unspecified uptake to unavoidable passkey solicitations -- sometimes referred to as "nudges." "We're implementing logic that determines how often to show a nudge so as not to overwhelm users, but we don't let them permanently opt out of passkey invitations," explained Sangeeta Ranjit, group product manager, and Scott Bingham, principal product manager, in a blog post. The corporation's onboarding strategy seems to suit its corporate address: One Microsoft Way. Ranjit and Bingham describe that strategy in a post titled "Convincing a billion users to love passkeys: UX design insights from Microsoft to boost adoption and security." But they don't disclose how many customers love passkeys enough to actually use them.

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