O2 was tricked into transferring my number to fraudsters. Could I have it back?

Sim-swap' fraud has affected three readers - and dealing with their mobile phone company hasn't been easy

What some O2 customers may have wanted for Christmas was a phone number, since long-cherished ones have had a habit of going astray. Whether they got lucky is another matter, as O2's customer services can be as hard to pin down as LordLucan.

JD's number was taken from her when fraudsters, pretending be her, tricked O2 into transferring it to a sim they'd acquired from another provider.