Tech Leaders Hold Back on AI Agents Despite Vendor Push, Survey Shows

Most corporate tech leaders are hesitant to deploy AI agents despite vendors' push for rapid adoption, according to a Wall Street Journal CIO Network Summit poll on Tuesday. While 61% of attendees at the Menlo Park summit said they are experimenting with AI agents, which perform automated tasks, 21% reported no usage at all. Reliability concerns and cybersecurity risks remain key barriers, with 29% citing data privacy as their primary concern. OpenAI, Microsoft and Sierra are urging businesses not to wait for the technology to be perfected. "Accept that it is imperfect," said Bret Taylor, Sierra CEO and OpenAI chairman. "Rather than say, 'Will AI do something wrong', say, 'When it does something wrong, what are the operational mitigations that we've put in place?'" Three-quarters of the polled executives said AI currently delivers minimal value for their investments. Some companies are "having hammers looking for nails," said Jim Siders, Palantir's chief information officer, describing firms that purchase AI solutions before identifying clear use cases.

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