AI Support Bot Invents Nonexistent Policy

An AI support bot for the code editor Cursor invented a nonexistent subscription policy, triggering user cancellations and public backlash this week. When developer "BrokenToasterOven" complained about being logged out when switching between devices, the company's AI agent "Sam" falsely claimed this was intentional: "Cursor is designed to work with one device per subscription as a core security feature." Users took the fabricated policy as official, with several announcing subscription cancellations on Reddit. "I literally just cancelled my sub," wrote the original poster, adding that their workplace was "purging it completely." Cursor representatives scrambled to correct the misinformation: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines." Cofounder Michael Truell later apologized, explaining that a backend security change had unintentionally created login problems.

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