Australian training organisation criticised for using chatbots to run job seeker course

Duke Education says their course uses chat-style delivery' to deliver classes on writing emails and identifying hazards but does not utilise artificial intelligence

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A training organisation co-run by a vice-president of the Collingwood football club has been criticised for using chatbots to help teach a course to adult job seekers.

Duke Education, a registered training organisation (RTO), offers a certificate III in community services. A chatbot takes students through some of the coursework, such as how to write an email and recognise hazard signs.

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