Google's AI Overviews Led Users Astray, Reports Say Some Phone Numbers Are Scams

Google's AI Overviews has returned fraudulent customer service phone numbers in multiple reported incidents. A Reddit user reported their friend received a fake number when searching "Swiggy [an Indian food delivery firm] customer care number," leading to attempted screen-sharing and money request scams. Facebook user Alex Rivlin encountered scammers after searching "royal caribbean customer service phone number 24 hours usa." The fraudulent representative requested credit card information before Rivlin detected the scam. Google said it is "aware" of the issue and has "taken action" against identified numbers. The company stated it is working to "improve results."

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