UK Government's New Pension Portal Operator Tells Users To Wait for AI Before Complaining

Capita, the UK outsourcer that won a $323 million contract to administer the nation's Civil Service Pension Scheme for 1.7 million members, has responded to a disastrous portal launch by asking users to hold off on complaints until its new AI chatbots go live. The service launched on December 1 and immediately ran into problems including unrecognized passwords, broken links and placeholder text scattered across unfinished pages. In a December 17 email to members, The Register reports today, managing director Chris Clements said Capita was "working tirelessly" and promised "one of the biggest services in the United Kingdom with AI at its core" by March. He asked users whose enquiries were not urgent to wait until the new year before contacting support again.

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