'Godfather of SaaS' Says He Replaced Most of His Sales Team With AI Agents

joshuark shares a report from Business Insider: Jason Lemkin, known to some as the Godfather of SaaS, says the time has come to push the limits of AI in the workplace. Lemkin, the founder of SaaStr, the world's largest community of business-to-business founders. In a recent podcast Lemkin said that this means he will stop hiring humans in his sales department. SaaStr is going all in for AI agents, which are commonly defined as virtual assistants that can complete tasks autonomously. They break down problems, outline plans, and take action without being prompted by a user. He said the company now has 20 AI agents automating tasks once handled by a team of 10 sales development representatives and account executives. That move to AI was rapid from an entirely human workforce. During the SaaStr Annual a yearly gathering of over 10,000 founders, executives, and VCs, two of its high-paid sales representatives abruptly quit. Lemkin said he turned to Amelia Lerutte, SaaStr's chief AI officer, and said, "We're done with hiring humans in sales. We're going to push the limits with agents." Lemkin's calculus was that it just wasn't worth the cost of hiring another junior sales representative for a $150,000 a year position who would eventually quit, when he could use a loyal AI agent instead. [...] Lemkin said SaaStr is training its agents on its best humans. "Train an agent with your best person, and best script, then that agent can start to become a version of your best salesperson," he said. Lemkin said that the net productivity of agents is about the same as humans. However, he said, agents are more efficient and can scale -- just like software. Many companies are experimenting with AI agents, but risks remain. One of the big ones is the threat of data leaks and cybercrime.

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