OpenAI and ServiceNow Strike Deal to Put AI Agents in Business Software

According to the Wall Street Journal, OpenAI and ServiceNow signed a three-year deal to embed AI agents directly into ServiceNow's enterprise workflows. CNBC reports: As part of the deal, ServiceNow will integrate GPT-5.2 into its enterprise workflow platform and create AI voice technology harnessing these models. "Bringing together our engineering teams and our respective technologies will drive faster value for customers and more intuitive ways of working with AI," said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow.

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