‘Delays, lowballs, outright denials’: how the LA wildfires have exposed the US’s broken insurance industry

Insurance practices in an age of climate volatility raise troubling questions about home ownership and housing affordability - the bedrock of the American middle class

For a few frenetic days last January, after losing their midcentury ranch home to the wildfires that ravaged Los Angeles, Jessica and Matt Conkle thought they could see a glimmer of hope.

Their insurance company, State Farm, had sent emergency response teams to Altadena, where they lived, and they filed a claim right away. It wasn't long before they received a check that covered four months of living expenses.