Experian's Tech Chief Defends Credit Scores: 'We're Not Palantir'

When asked directly whether people actually like Experian, Alex Lintner, the credit bureau's CEO of Software and Technology, offered an unusual defense in an interview: "First of all, we're not Palantir, so we don't do reputation scores." Speaking on The Verge's podcast, Lintner conceded that consumers who have poor credit scores through "life's circumstances" sometimes direct their frustration at Experian, though he argued the company enables vital access to credit for 247 million Americans. The 10-year company veteran said Experian has built its own large language model and about 200 AI agents for internal use, but consumer data remains entirely walled off from public AI systems. On security, Lintner said Experian hasn't experienced a data breach in a decade -- the last occurred two weeks into his tenure. When competitor Equifax suffered its massive breach, Equifax actually paid Experian to help protect affected consumers' identities.

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