Microsoft Admits Windows 11 Has a Trust Problem, Promises To Focus on Fixes in 2026

Microsoft wants you to know that it knows that Windows 11, now used by a billion users, has been testing your patience and announced that its engineers are being redirected to urgently address the operating system's performance and reliability problems through an internal process the company calls "swarming." "The feedback we're receiving from our community of passionate customers and Windows Insiders has been clear. We need to improve Windows in ways that are meaningful for people," Pavan Davuluri, president of Windows and devices, told The Verge. The company plans to spend the rest of 2026 focusing on pain points including system performance, reliability, and overall user experience. January has been particularly rough for Windows 11. Microsoft issued an emergency out-of-band update to fix shutdown issues on some machines, then released a second out-of-band fix a week later to address OneDrive and Dropbox crashes. Some business PCs are also failing to boot after the January update because they were left in an "improper state" after December's monthly update failed to install. Users have also grown frustrated by aggressive Edge and Bing prompts, constant OneDrive upselling nags, and Microsoft's push to require Microsoft accounts. The core members of the company's Windows Insider team recently moved to different roles. "Trust is earned over time and we are committed to building it back with the Windows community," Davuluri said.

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