Qantas unveils major changes to frequent flyer program and a bumper $1.46bn profit
by Jonathan Barrett Business editor from World news | The Guardian on (#73V82)
Airline to allow members to roll over status credits, which unlock lounge access, priority boarding and baggage allowances
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Qantas is overhauling its frequent flyer program to entice members to climb its vaunted membership tiers, in changes designed to prevent customers from switching to rival schemes.
The reforms, described by the airline as the biggest changes to status in program history", have been unveiled during a hugely profitable period for Qantas, with revenue rising across its domestic, international and loyalty scheme businesses.
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