I’ve taught thousands of people how to use AI – here’s what I’ve learned

Most people fail with AI because they don't understand what it actually is - if you treat it as a skill, not a shortcut, you'll get the best results

• Sign up for AI for the People, a six-week newsletter course, here

Training teams to use AI at work has given me a front-row seat to a new kind of professional divide.

Some people hand everything over to the machine and stop thinking. Others won't touch it at all.