The New York nurses replaced by AI: ‘It should concern every patient who cares about quality of care’

The union for 12 nurses laid off by Montefiore hospital say company broke contract they recently won through a strike

Marilyn Shuler has worked as a utilization review nurse for 39 years at Montefiore hospital in the Bronx in New York City, helping to read patient charts and communicate with insurance companies over coverage.

After nearly four decades in her job, Shuler is one of 12 nurses who were laid off Sunday after being replaced with AI-powered software, according to the New York State Nurses Association (NYSNA), which represents nurses at the hospital.