Valve promises to improve Steam support by the end of the year
by from Techreport on (#QYFV)
Steam's support has issues, and Valve knows it. The company spoke to Kotaku about the the ongoing complaints about its customer service, and shared what it's doing about it. The most heartening news may be that the company's goal is to get wait times for support under control "by Christmas time."
Valve's Erik Johnson told Kotaku that the company is working with a third-party support agency to add capacity, but that those support agents need to be trained by Valve, which takes time. The company isn't just looking for a way to get customers off the phone quickly, Johnson said. ...