Keurig sold to private equity firm in wake of disastrous DRM scheme
by Rob Beschizza from on (#X18P)
To try to win back favor with its customers, Keurig said it would bring the My K-Cup back, a reusable filter that let customers brew their preferred coffee in the appliance. Still, the company struggled through the rest of the year.
"Keurigs's coffee pods and single-serve machines redefined the U.S. market, but by last year, sales were stagnating and private-label makers of coffee pods were a competitive threat," the Wall Street Journal reported. "Keurig's revenue in the fiscal year that ended Sept. 26 fell 4% to $4.52 billion, while profit slid 16% to $498 million.
It seems rare that customers so brutally punish a company for its hostility to them-especially when they are addicted to the product.