by Guardian Staff on (#6K4W1)
Workplace motivation | Michelle Donelan | Weight loss | Jaw-force units | Radio 4James Timpson makes a powerful case for seeing his employees as valuable human beings, not expendable units of production", by asking them to follow only two rules: put the money in the till and look the part (Journal, 5 March). I was reminded of the customer-service-focused Nordstrom stores in the US, whose employee mantra is:One rule: use good judgment in all situations." Simple and effective.