by Martin H. Duke on (#579G8)
On August 6th Sound Transit’s Rider Experience Committee met to discuss its evolving “scorecard” for ride quality. It’s a promising set of metrics, but it would be great if the committee’s writ expanded beyond current service to the future. The scorecard has metrics in five categories: dependable, safe, available, clean, and informed. The individual items … Continue reading "Rider Experience Committee tracks service quality"