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Updated 2025-06-09 08:46
The New Climate Math on Hurricanes
Climate change has intensified hurricane wind speeds by an average of 19 mph in 84% of North Atlantic hurricanes between 2019-2024, according to new research that links warming ocean temperatures to storm intensity for individual hurricanes. This year, Hurricanes Helene and Milton slammed into Florida, breaking meteorological records and causing catastrophic damage. The study by Climate Central found that higher sea surface temperatures elevated most hurricanes by an entire category on the Saffir-Simpson scale, with three storms, including Hurricane Rafael, seeing wind speeds increase by 34 mph due to warming. Researchers calculated storm intensity using models of pre-warming ocean temperatures. "It's really the evolution of our science on sea surface temperature attribution that has allowed this work to take place," said lead author Daniel Gilford, noting that hurricane damage increases exponentially with wind speed. For example, a storm with double the wind speed can cause 256 times as much damage. The methodology enables scientists to determine climate change impacts on hurricanes in near-real time.Read more of this story at Slashdot.
Journal Scam Targets Top Science Publishers
Major academic publishers including Elsevier and Springer Nature are grappling with a sophisticated new journal hijacking scam that precisely mimics their websites to deceive researchers. The fraudulent operation, reported by Retraction Watch, has cloned at least 13 legitimate journals through fake domains, according to Crossref data. The scam, the publication reports, features high-quality website clones that replicate even cookie consent popups. The operation assigns its own DOI prefix to published papers and offers paper-writing and peer review services typical of paper mills.Read more of this story at Slashdot.
Big Tech Slams Australia's Youth Social Media Ban
Major technology companies criticized Australia's new law banning social media access for users under 16, which passed parliament on Thursday with bipartisan support. The legislation threatens fines up to $32 million for platforms failing to block minors. TikTok warned the ban could drive young users to riskier online spaces, while Meta called it a "predetermined process," questioning the rushed parliamentary review that gave stakeholders only 24 hours for submissions. Reuters adds: Snapchat parent Snap said it leaves many questions unanswered. [...] Sunita Bose, managing director of Digital Industry Group, which has most social media companies as members, said no one can confidently explain how the law will work in practice. "The community and platforms are in the dark about what exactly is required of them," she said.Read more of this story at Slashdot.
Crypto Entrepreneur Eats $6 Million Banana on Stage
Crypto entrepreneur Justin Sun consumed Maurizio Cattelan's "Comedian" artwork -- a banana taped to a wall -- during an event in Hong Kong on Friday, declaring "the real value is the concept itself." Sun, founder of cryptocurrency platform Tron, purchased the piece for $6.2 million at Sotheby's last week, significantly above its $1-1.5 million estimate. The acquisition included only a certificate of authenticity and assembly instructions, not the physical banana or tape. The Chinese-born entrepreneur, who faces SEC charges over fraud and securities violations, made the payment in cryptocurrency.Read more of this story at Slashdot.
GIMP 3.0 - a Milestone For Open-Source Image Editing
LWN: The long-awaited release of the GNU Image Manipulation Program (GIMP) 3.0 is on the way, marking the first major update since version 2.10 was released in April 2018. It now features a GTK 3 user interface and GIMP 3.0 introduces significant changes to the core platform and plugins. This release also brings performance and usability improvements, as well as more compatibility with Wayland and complex input sources. GIMP 3.0 is the first release to use GTK 3, a more modern foundation than the GTK 2 base of prior releases. GTK 4 has been available for a few years now, and is on the project's radar, but the plan was always to finish the GTK 3 work first. Moving to GTK 3 brings initial Wayland compatibility and HiDPI scaling. In addition, this allows for GIMP users to take advantage of multi-touch input, bringing pinch-to-zoom gestures to the program, and offering a better experience when working with complex peripherals, such as advanced drawing tablets. These features were not previously possible due to the limitations of GTK 2. A secondary result of the transition to GTK 3 is a refreshed user interface (UI), now with support for CSS themes included. In this release, four themes are available by default, including light, dark, and gray themes, along with a high-contrast theme for users with visual impairments. Additionally, this release has transitioned to using GTK's header bar component, typically used to combine an application's toolbar and title bar into one unit. To maintain familiarity with previous releases, however, GIMP 3.0 still supports the traditional menu interface.Read more of this story at Slashdot.
'AI Ambition is Pushing Copper To Its Breaking Point'
An anonymous reader shares a report: Datacenters have been trending toward denser, more power-hungry systems for years. In case you missed it, 19-inch racks are now pushing power demands beyond 120 kilowatts in high-density configurations, with many making the switch to direct liquid cooling to tame the heat. Much of this trend has been driven by a need to support ever larger AI models. According to researchers at Fujitsu, the number of parameters in AI systems is growing 32-fold approximately every three years. To support these models, chip designers like Nvidia use extremely high-speed interconnects -- on the order of 1.8 terabytes a second -- to make eight or more GPUs look and behave like a single device. The problem though, is that the faster you shuffle data across a wire, the shorter the distance at which the signal can be maintained. At those speeds, you're limited to about a meter or two over copper cables. The alternative is to use optics, which can maintain a signal over a much larger distance. In fact, optics are already employed in many rack-to-rack scale-out fabrics like those used in AI model training. Unfortunately, in their current form, pluggable optics aren't particularly efficient or particularly fast. Earlier in 2024 at GTC, Nvidia CEO Jensen Huang said that if the company had used optics as opposed to copper to stitch together the 72 GPUs that make up its NVL72 rack systems, it would have required an additional 20 kilowatts of power.Read more of this story at Slashdot.
Japan's 'God of Management' Comes Back To Life as an AI Model
Panasonic has created an AI clone of its late founder Konosuke Matsushita based on his writings, speeches, and over 3,000 voice recordings. From a local media report: Known as Japan's "god of management," the Panasonic icon is one of the most respected by the Japanese business community, and comes back to life in digital form to impart wisdom directly to those he never met in person. "As the number of people who received training directly from Matsushita has been on the decline, we decided to use generative AI technology to pass down our group's founding vision to the next generation," the company said in a statement. Codeveloped with the University of Tokyo-affiliated Matsuo Institute, the model can reproduce how a person thinks or talks. The company aims to further develop the digital clone to help make business decisions in the future.Read more of this story at Slashdot.
Intel Required To Keep Control of Foundries Under $7.9 Billion Chips Act Deal
Intel must maintain majority control of its foundries as a condition of receiving $7.86 billion in U.S. CHIPS Act funding, according to terms disclosed in a regulatory filing [PDF]. The semiconductor giant will need to keep at least 50.1% ownership if the foundry unit is spun off privately, while no single shareholder can hold more than 35% of shares if it goes public unless Intel remains the largest stakeholder. The restrictions, which also require Intel to remain a customer, come as the company struggles financially and recently restructured its foundry business as an independent unit.Read more of this story at Slashdot.
Footprints Suggest Different Human Relatives Lived Alongside One Another
A million and a half years ago, amid giant storks and the ancestors of antelopes, two extinct relatives of humans walked along the same muddy lakeshore in what is today northern Kenya, new research suggests. From a report: An excavation team uncovered four sets of footprints preserved in the mud at the Turkana Basin, a site that has led to important breakthroughs in understanding human evolution. The discovery, announced on Thursday in a paper in the journal Science, is direct evidence that different kinds of human relatives, with distinct anatomies and gaits, inhabited the same place at the same time, the paper's authors say. It also raises questions about the extent of the species' interactions with each other. "They might have walked by one another," said Kevin Hatala, an evolutionary anthropologist at Chatham University in Pittsburgh who led the study. "They might have looked up in the distance and seen another member of a closely related species, occupying the same landscape." Based on skeletal remains found in the region, Dr. Hatala's team attributed the footprints to Paranthropus boisei and Homo erectus, two types of hominins, the group consisting of our human lineage and closely related species. Paranthropus boisei had smaller brains along with wide, flat faces and massive teeth and chewing muscles; Homo erectus more closely resembled modern human proportions and are thought to be our direct ancestors.Read more of this story at Slashdot.
Google's Chrome Worth Up To $20 Billion If Judge Orders Sale
Alphabet's Chrome browser could go for as much as $20 billion if a judge agrees to a Justice Department proposal to sell the business, in what would be a historic crackdown on one of the world's biggest tech companies. From a report: The department will ask the judge, who ruled in August that Google illegally monopolized the search market, to require measures related to artificial intelligence and its Android smartphone operating system, according to people familiar with the plans.Read more of this story at Slashdot.
NHS Major 'Cyber Incident' Forces Hospitals To Use Pen and Paper
The ongoing cybersecurity incident affecting a North West England NHS group has forced sites to fall back on pen-and-paper operations. From a report: The Wirral University Teaching Hospital NHS Trust updated its official line on the incident on Wednesday evening, revealing new details about the case, but remains coy about the true nature of the attack. "After detecting suspicious activity, as a precaution, we isolated our systems to ensure that the problem did not spread. This resulted in some IT systems being offline," the updated statement said. "We have reverted to our business continuity processes and are using paper rather than digital in the areas affected. We are working closely with the national cybersecurity services and we are planning to return to normal services at the earliest opportunity."Read more of this story at Slashdot.
Canada's Antitrust Watchdog Sues Google Alleging Anti-Competitive Conduct in Advertising
Canada's Competition Bureau is suing Alphabet's Google over alleged anti-competitive conduct in online advertising, the antitrust watchdog said on Thursday. From a report: The Competition Bureau, in a statement, said it had filed an application with the Competition Tribunal seeking an order that, among other things, requires Google to sell two of its ad tech tools. It is also seeking a penalty from Google to promote compliance with Canada's competition laws, the statement said. Google said the complaint "ignores the intense competition where ad buyers and sellers have plenty of choice and we look forward to making our case in court." [...] "Our advertising technology tools help websites and apps fund their content, and enable businesses of all sizes to effectively reach new customers," Dan Taylor, VP of Global Ads, Google said in a statement.Read more of this story at Slashdot.
Coffee at Highest Price in 47 years
An anonymous reader shares a report: Coffee beans hit their highest price in 47 years, driven by bad weather in Vietnam and Brazil, the biggest producers of robusta and arabica beans respectively. Brazil saw its worst drought in 70 years this year followed by heavy rains, raising fears that next season's output will drop, further pinching already tight global supplies. Vietnam has itself had three years of low output. Arabica beans hit $3.18 a pound on Wednesday, leading Nestle, the world's biggest coffee company, to increase prices. As well as climate concerns, future prices are being raised by worries about tariffs: Roasters "will try to import now, because otherwise you will be paying tariffs later," one trade analyst told the Financial Times.Read more of this story at Slashdot.
French Porn Block Fails on Site URL Detail
A Paris court order to block porn website xHamster in France over insufficient age verification has resulted in an unintended loophole. The ruling only restricted "fr[dot]xhamster[dot]com" subdomain following nonprofits' complaint, leaving the main site accessible despite the DNS-level block by internet providers.Read more of this story at Slashdot.
Even Central Banks Are Losing Faith in CBDCs
Central bank support for digital currencies appears to have fallen sharply, with only 13% of central bankers surveyed by OMFIF Digital Monetary Institute backing CBDCs as a cross-border payment solution, down from 31% in 2023. The survey found just 10% of respondents are actively developing CBDCs, compared with 21% last year. The decline comes despite major initiatives including the Bank for International Settlements' Project Agora and China's Project mBridge. The BIS recently withdrew from mBridge, creating a potential split between Western and emerging market payment systems. Nearly half of surveyed bankers favor improving existing instant payment infrastructure over CBDCs.Read more of this story at Slashdot.
Plastics Lobbyists Make Up Biggest Group at Vital UN Treaty Talks
Record numbers of plastic industry lobbyists are attending global talks that are the last chance to hammer out a treaty to cut plastic pollution around the world. From a report: The key issue at the conference will be whether caps on global plastic production will be included in the final UN treaty. Lobbyists and leading national producers are furiously arguing against any attempt to restrain the amount that can be produced, leaving the talks on a knife-edge. New analysis by the Center for International Environmental Law (CIEL) shows 220 fossil fuel and chemical industry representatives -- more plastic producers than ever -- are represented at the UN talks in Busan, South Korea. Taken as a group, they would be the biggest delegation at the talks, with more plastic industry lobbyists than representatives from the EU and each of its member states, (191) or the host country, South Korea (140), according to the Centre for International Environmental Law. Their numbers overwhelm the 89 delegates from the Pacific small island developing states (PSIDs), countries that are among those suffering the most from plastic pollution. Sixteen lobbyists from the plastics industry are at the talks as part of country delegations. China, the Dominican Republic, Egypt, Finland, Iran, Kazakhstan and Malaysia all have industry vested interests within their delegations, the analysis shows. The plastic producer representatives outnumber delegates from the Scientists' Coalition for an Effective Plastics Treaty by three to one. Approximately 460m tonnes of plastics are produced annually, and production is set to triple by 2060 under business-as-usual growth rates.Read more of this story at Slashdot.
Australia To Ban Under-16s From Social Media After Passing Landmark Law
Australia will ban children under 16 from using social media after its senate approved what will become a world-first law. From a report: Children will be blocked from using platforms including TikTok, Instagram, Snapchat and Facebook, a move the Australian government argue is necessary to protect their mental health and wellbeing. The online safety amendment (social media minimum age) bill will impose fines of up to 50 million Australian dollars ($32.5 million) on platforms for systemic failures to prevent young children from holding accounts. It would take effect a year after the bill becomes law, allowing platforms time to work out technological solutions that would also protect users' privacy. The senate passed the bill 34 votes to 19. The house of representatives overwhelmingly approved the legislation 102 votes to 13 on Wednesday.Read more of this story at Slashdot.
NASA Aircraft Uncovers Cold War Nuclear Missile Tunnels Under Greenland Ice
An anonymous reader quotes a report from Space.com: NASA scientists conducting surveys of arctic ice sheets in Greenland got an unprecedented view of an abandoned "city under the ice" built by the U.S. military during the Cold War. During a scientific flight in April 2024, a NASA Gulfstream III aircraft flew over the Greenland Ice Sheet carrying radar instruments to map the depth of the ice sheet and the layers of bedrock below it. The images revealed a new view of Camp Century, a Cold War-era U.S. military base consisting of a series of tunnels carved directly into the ice sheet. As it turns out, this abandoned "secret city" was the site of a secret Cold War project known as Project Iceworm which called for the construction of 2,500 miles (4,023 km) of tunnels that could be used to nuclear intermediate range ballistic missiles (IRBMs) at the Soviet Union. "We were looking for the bed of the ice and out pops Camp Century. We didn't know what it was at first," said NASA's Chad Greene, a cryospheric scientist at the agency's Jet Propulsion Laboratory (JPL), in an agency statement. "In the new data, individual structures in the secret city are visible in a way that they've never been seen before." "Weapons, sewage, fuel and other contaminants were buried at Camp Century when it was abandoned, but the thawing Greenland Ice Sheet threatens to unbury these dangerous relics," reports Space.com. In 2017, the U.S. government issued a statement saying it "acknowledges the reality of climate change and the risk it poses" and will "work with the Danish government and the Greenland authorities to settle questions of mutual security" over Camp Century. Scientists are using Camp Century to serve as a warning and a signpost to measure how climate change is affecting the area. You can learn more about Camp Century in a restored declassified U.S. Army film on YouTube.Read more of this story at Slashdot.
Ryugu Asteroid Sample Rapidly Colonized By Terrestrial Life
Longtime Slashdot reader AmiMoJo shares a report from Phys.org: Researchers from Imperial College London have discovered that a space-returned sample from asteroid Ryugu was rapidly colonized by terrestrial microorganisms, even under stringent contamination control measures. In the study, [...] researchers analyzed sample A0180, a tiny (1 x 0.8 mm) particle collected by the JAXA Hayabusa 2 mission from asteroid Ryugu. Transported to Earth in a hermetically sealed chamber, the sample was opened in nitrogen in a class 10,000 clean room to prevent contamination. Individual particles were picked with sterilized tools and stored under nitrogen in airtight containers. Before analysis, the sample underwent Nano-X-ray computed tomography and was embedded in an epoxy resin block for scanning electron microscopy. Rods and filaments of organic matter, interpreted as filamentous microorganisms, were observed on the sample's surface. Variations in size and morphology of these structures resembled known terrestrial microbes. Observations showed that the abundance of these filaments changed over time, suggesting the growth and decline of a prokaryote population with a generation time of 5.2 days. Population statistics indicate that the microorganisms originated from terrestrial contamination during the sample preparation stage rather than being indigenous to the asteroid. Results of the study determined that terrestrial biota had rapidly colonized the extraterrestrial material, even under strict contamination control. Researchers recommend enhanced contamination control procedures for future sample-return missions to prevent microbial colonization and ensure the integrity of extraterrestrial samples. Another factor in gathering contamination-free sampling is that everything used to collect extraterrestrial material originates on a planet awash in microbial life.Read more of this story at Slashdot.
PFAS and Microplastics Become More Toxic When Combined, Research Shows
A University of Birmingham study reveals that PFAS and microplastics have a synergistic effect that significantly increases their toxicity. "The study's authors exposed water fleas to mixtures of the toxic substances and found they suffered more severe health effects, including lower birth rates, and developmental problems, such as delayed sexual maturity and stunted growth," reports The Guardian. From the report: The enhanced toxic effects raise alarm because PFAS and microplastics are researched and regulated in isolation from one one another, but humans are virtually always exposed to both. The research also showed those fleas previously exposed to chemical pollution were less able to withstand the new exposures. The findings "underscore the critical need to understand the impacts of chemical mixtures on wildlife and human health," wrote the study's authors, who are with the University of Birmingham in the United Kingdom. Researchers compared a group of water fleas that had never been exposed to pollution with another group that had been exposed to pollution in the past. Water fleas have high sensitivity to chemicals so they are frequently used to study ecological toxicity. Both groups were exposed to bits of PET, a common microplastic, as well as PFOA and PFOS, two of the most common and dangerous PFAS compounds. The mixture reflected conditions common in lakes around the world. The study's authors found the mixture to be more toxic than PFAS and microplastics in isolation. They attributed about 40% of the increased toxicity to a synergy among the substances that makes them even more dangerous. The authors theorized the synergy has to do with the interplay in the charges of microplastics and PFAS compounds. The remainder of the increased toxicity was attributed to simple addition of their toxic effects. Fleas exposed to the mixture showed a "markedly reduced number of offspring," the authors said. They were also smaller at maturation and showed delayed sexual growth.Read more of this story at Slashdot.
Denmark Will Plant 1 Billion Trees, Convert 10% Farmland Into Forest
An anonymous reader quotes a report from the Associated Press: Danish lawmakers on Monday agreed on a deal to plant 1 billion trees and convert 10% of farmland into forest and natural habitats over the next two decades in an effort to reduce fertilizer usage. The government called the agreement "the biggest change to the Danish landscape in over 100 years." Under the agreement, 43 billion kroner ($6.1 billion) have been earmarked to acquire land from farmers over the next two decades, the government said. Danish forests would grow on an additional 250,000 hectares (618,000 acres), and another 140,000 hectares (346,000 acres), which are currently cultivated on climate-damaging low-lying soils, must be converted to nature. Currently, 14.6% of land is covered by forests. [...] In June, the government said livestock farmers will be taxed for the greenhouse gases emitted by their cows, sheep and pigs from 2030, the first country to do so as it targets a major source of methane emissions, one of the most potent gases contributing to global warming.Read more of this story at Slashdot.
Senators Say TSA's Facial Recognition Program Is Out of Control
A bipartisan group of 12 senators has urged the TSA inspector general to investigate the agency's use of facial recognition technology, citing concerns over privacy, civil liberties, and its expansion to over 430 airports without sufficient safeguards or proven effectiveness. Gizmodo reports: "This technology will soon be in use at hundreds of major and mid-size airports without an independent evaluation of the technology's precision or an audit of whether there are sufficient safeguards in place to protect passenger privacy," the senators wrote. The letter was signed by Jeffrey Merkley (D-OR), John Kennedy (R-LA), Ed Markey (D-MA), Ted Cruz (R-TX), Roger Marshall (R-Kansas), Ron Wyden (D-OR), Steve Daines (R-MT), Elizabeth Warren (D-MA), Bernie Sanders (I-VT), Cynthia Lummis (R-WY), Chris Van Hollen (D-MD), and Peter Welch (D-VT). While the TSA's facial recognition program is currently optional and only in a few dozen airports, the agency announced in June that it plans to expand the technology to more than 430 airports. And the senators' letter quotes a talk given by TSA Administrator David Pekoske in 2023 in which he said "we will get to the point where we require biometrics across the board." [...] The latest letter urges the TSA's inspector general to evaluate the agency's facial recognition program to determine whether it's resulted in a meaningful reduction in passenger delays, assess whether it's prevented anyone on no-fly lists from boarding a plane, and identify how frequently it results in identity verification errors.Read more of this story at Slashdot.
Data Broker Leaves 600K+ Sensitive Files Exposed Online
A security researcher discovered an unprotected database belonging to SL Data Services containing over 600,000 sensitive files, including criminal histories and background checks with names, addresses, and social media accounts. The Register reports: We don't know how long the personal information was openly accessible. Infosec specialist Jeremiah Fowler says he found the Amazon S3 bucket in October and reported it to the data collection company by phone and email every few days for more than two weeks. [The info service provider eventually closed up the S3 bucket, says Fowler, although he never received any response.] In addition to not being password protected, none of the information was encrypted, he told The Register. In total, the open bucket contained 644,869 PDF files in a 713.1 GB archive. Some 95 percent of the documents Fowler saw were labeled "background checks," he said. These contained full names, home addresses, phone numbers, email addresses, employment, family members, social media accounts, and criminal record history belonging to thousands of people. In at least one of these documents, the criminal record indicated that the person had been convicted of sexual misconduct. It included case details, fines, dates, and additional charges. While court records and sex offender status are usually public records in the US, this exposed cache could be combined with other data points to make complete profiles of people -- along with their family members and co-workers -- providing everything criminals would need for targeted phishing and/or social engineering attacks.Read more of this story at Slashdot.
Google Opens AI Campus In London
British Prime Minister Keir Starmer inaugurated London's first Google-funded AI Campus in Camden, aiming to equip young people with AI and machine learning skills. Reuters reports: The center, based in Camden, an area which Starmer represents in parliament and which is also home to Google's future offices in Kings Cross, has already started a two-year pilot project for local students. An first cohort of 32 people aged 16-18 will have access to resources in AI and machine learning and receive mentoring and expertise from Google's AI company DeepMind, the tech giant said. The students will tackle real-world projects connecting AI to fields such as health, social sciences and the arts at the campus, which has been established in partnership with the local authority, Google said. Google's UK and Ireland managing director Debbie Weinstein announced 865,000 pounds ($1.10 million) of funding for an AI literacy program across the UK. The money will be used by charities Raspberry Pi Foundation and Parent Zone to help train teachers with an aim of reaching over 250,000 students by the end of 2026, she said.Read more of this story at Slashdot.
Tornado Cash Sanctions Overturned By US Appeals Court
A U.S. federal appeals court ruled that sanctions against Tornado Cash, a crypto transaction anonymization service, must be abandoned, stating that its immutable smart contracts do not constitute "property" under U.S. law and that the Treasury overstepped its authority. The ruling is available here (PDF). CoinDesk reports: The decision answers a controversial privacy debate on whether the government -- via a sanctions list maintained by the U.S. Treasury Department -- has a right to target the technology because it's associated with criminals. The ruling reversed a district court's August ruling that had sided with the government's pursuit of what it had characterized as a "notorious" crypto-mixing service. OFAC had sanctioned Tornado Cash last year, contending that it was a vital tool used by bad actors including North Korea's Lazarus Group to launder crypto tokens pilfered from platforms and games such as Axie Infinity. Coinbase (COIN) and others had sued the government, claiming it had overreached. Paul Grewal, chief legal officer of crypto exchange Coinbase, cheered the ruling in a Tuesday post on X, calling it a "historic win for crypto." "These smart contracts must now be removed from the sanctions list and U.S. persons will once again be allowed to use this privacy-protecting protocol," Grewal wrote. "Put another way, the government's overreach will not stand." "We readily recognize the real-world downsides of certain uncontrollable technology falling outside of OFAC's sanctioning authority," the judges said, referencing the ineffectiveness of a law that was established well before the world moved online. "But we must uphold the statutory bargain struck (or mis-struck) by Congress, not tinker with it." Tornado Cash's TORN token has since rallied 500%, passing the $20 mark.Read more of this story at Slashdot.
The World's First Unkillable UEFI Bootkit For Linux
An anonymous reader quotes a report from Ars Technica: Over the past decade, a new class of infections has threatened Windows users. By infecting the firmware that runs immediately before the operating system loads, these UEFI bootkits continue to run even when the hard drive is replaced or reformatted. Now the same type of chip-dwelling malware has been found in the wild for backdooring Linux machines. Researchers at security firm ESET said Wednesday that Bootkitty -- the name unknown threat actors gave to their Linux bootkit -- was uploaded to VirusTotal earlier this month. Compared to its Windows cousins, Bootkitty is still relatively rudimentary, containing imperfections in key under-the-hood functionality and lacking the means to infect all Linux distributions other than Ubuntu. That has led the company researchers to suspect the new bootkit is likely a proof-of-concept release. To date, ESET has found no evidence of actual infections in the wild. Still, Bootkitty suggests threat actors may be actively developing a Linux version of the same sort of unkillable bootkit that previously was found only targeting Windows machines. "Whether a proof of concept or not, Bootkitty marks an interesting move forward in the UEFI threat landscape, breaking the belief about modern UEFI bootkits being Windows-exclusive threats," ESET researchers wrote. "Even though the current version from VirusTotal does not, at the moment, represent a real threat to the majority of Linux systems, it emphasizes the necessity of being prepared for potential future threats." [...] As ESET notes, the discovery is nonetheless significant because it demonstrates someone -- most likely a malicious threat actor -- is pouring resources and considerable know-how into creating working UEFI bootkits for Linux. Currently, there are few simple ways for people to check the integrity of the UEFI running on either Windows or Linux devices. The demand for these sorts of defenses will likely grow in the coming years.Read more of this story at Slashdot.
FTC Launches Broad Microsoft Antitrust Investigation
The FTC has opened a broad antitrust investigation into Microsoft, including of its software licensing and cloud computing business. Bloomberg first reported the news. Reuters reports: The probe was approved by FTC Chair Lina Khan ahead of her likely departure in January. The election of Donald Trump as U.S. president and the expectation he will appoint a fellow Republican with a softer approach toward business, leaves the outcome of the investigation up in the air. The FTC is examining allegations that the software giant is potentially abusing its market power in productivity software by imposing punitive licensing terms to prevent customers from moving their data from its Azure cloud service to other competitive platforms, sources confirmed earlier this month. The FTC is also looking at practices related to cybersecurity and artificial intelligence products, the source said on Wednesday.Read more of this story at Slashdot.
Former Android Leaders Are Building an 'Operating System For AI Agents'
The Verge's Wes Davis reports: A new startup created by former Android leaders aims to build an operating system for AI agents. Among them is Hugo Barra, Google's former VP of Android product management, who says the new company -- named "/dev/agents" -- will revisit the leaders' "Android roots." "We can see the promise of AI agents, but as a developer, it's just too hard to build anything good," /dev/agents cofounder and CEO and Google's former Android VP of engineering David Singleton told Bloomberg. He said the industry needs "an Android-like moment for AI." The company is working on a cloud-based "next-gen operating system for AI agents" intended "for trusted agents to work with users across all of their devices," Singleton wrote in a post on X. He said that AI agents will "need new UI patterns, a reimagined privacy model, and a developer platform that makes it radically simpler to build useful agents."Read more of this story at Slashdot.
Hacker In Snowflake Extortions May Be a US Soldier
An anonymous reader quotes a report from KrebsOnSecurity: Two men have been arrested for allegedly stealing data from and extorting dozens of companies that used the cloud data storage company Snowflake, but a third suspect -- a prolific hacker known as Kiberphant0m -- remains at large and continues to publicly extort victims. However, this person's identity may not remain a secret for long: A careful review of Kiberphant0m's daily chats across multiple cybercrime personas suggests they are a U.S. Army soldier who is or was recently stationed in South Korea. Kiberphant0m's identities on cybercrime forums and on Telegram and Discord chat channels have been selling data stolen from customers of the cloud data storage company Snowflake. At the end of 2023, malicious hackers discovered that many companies had uploaded huge volumes of sensitive customer data to Snowflake accounts that were protected with nothing more than a username and password (no multi-factor authentication required). After scouring darknet markets for stolen Snowflake account credentials, the hackers began raiding the data storage repositories for some of the world's largest corporations. Among those was AT&T, which disclosed in July that cybercriminals had stolen personal information, phone and text message records for roughly 110 million people. Wired.com reported in July that AT&T paid a hacker $370,000 to delete stolen phone records. On October 30, Canadian authorities arrested Alexander Moucka, a.k.a. Connor Riley Moucka of Kitchener, Ontario, on a provisional arrest warrant from the United States, which has since indicted him on 20 criminal counts connected to the Snowflake breaches. Another suspect in the Snowflake hacks, John Erin Binns, is an American who is currently incarcerated in Turkey. Investigators say Moucka, who went by the handles Judische and Waifu, had tasked Kiberphant0m with selling data stolen from Snowflake customers who refused to pay a ransom to have their information deleted. Immediately after news broke of Moucka's arrest, Kiberphant0m was clearly furious, and posted on the hacker community BreachForums what they claimed were the AT&T call logs for President-elect Donald J. Trump and for Vice President Kamala Harris. [...] Also on Nov. 5, Kiberphant0m offered call logs stolen from Verizon's push-to-talk (PTT) customers -- mainly U.S. government agencies and emergency first responders. Kiberphant0m denies being in the U.S. Army and said all these clues were "a lengthy ruse designed to create a fictitious persona," reports Krebs. "I literally can't get caught," Kiberphant0m said, declining an invitation to explain why. "I don't even live in the USA Mr. Krebs." A mind map illustrates some of the connections between and among Kiberphant0m's apparent alter egos.Read more of this story at Slashdot.
LinkedIn Posts Are Now Mostly AI-Written, Study Shows
More than half of longer English posts on LinkedIn are likely generated by AI, according to research from AI detection firm Originality AI. The company analyzed nearly 9,000 public posts over 100 words published between 2018 and 2024, finding AI usage surged 189% after ChatGPT's launch in early 2023, Wired reported Wednesday. LinkedIn, which also offers AI writing tools to premium subscribers, told Wired that it does not track AI-generated content levels but maintains "robust defenses" against low-quality and duplicate posts.Read more of this story at Slashdot.
Leica Just Recorded the Highest Revenue in Its Entire 100-Year History
PetaPixel: Leica Camera announced that its 2023/2024 fiscal year saw it achieve the highest revenue in the entire history of the company. It saw 14% growth to 554 million euros ($586.3 million) over last year's already spectacular 485 million euros. Last winter, Leica announced that it had set a sales record for the 2022/23 financial year and it has shattered that achievement now in 2024. The company says it was able to build on its successful business and sustain the growth of its earnings. The biggest driver of the company's success remains unchanged: cameras. While Leica has bolstered its business with its Mobile Imaging segment (smartphone technology and partnerships), the core of its business remains stand-alone cameras and the support of photography. Specifically, Leica says that the most potent revenue driver this year was the Leica Q3. However, it did not elaborate on sales numbers for this camera. 2024 is the best fiscal year so far in the almost 100-year history of the company and Leica says that this result confirms its "strategic alignment" of the Leica Camera Group as it continues to foster its core business as well as expansions into other markets.Read more of this story at Slashdot.
RIP Delicious Library
Wil Shipley, announcing the end of Delicious Library, a media cataloging app: Amazon has shut off the feed that allowed Delicious Library to look up items, unfortunately limiting the app to what users already have (or enter manually). I wasn't contacted about this. I've pulled it from the Mac App Store and shut down the website so nobody accidentally buys a non-functional app. John Gruber of DaringFireball adds: The end of an era, but it's kind of surprising it was still functional until now. (Shipley has been a full-time engineer at Apple for three years now.) It's hard to describe just what a sensation Delicious Library was when it debuted, and how influential it was. Delicious Library was simultaneously very useful, in very practical ways, and obsessed with its exuberant UI in ways that served no purpose other than looking cool as shit. It was an app that demanded to be praised just for the way it looked, but also served a purpose that resonated with many users. For about a decade it seemed as though most popular new apps would be designed like Delicious Library. Then Apple dropped iOS 7 in 2013, and now, no apps look like this. Whatever it is that we, as an industry, have lost in the now decade-long trend of iOS 7-style flat design, Delicious Library epitomized it.Read more of this story at Slashdot.
Philippines Recruits Civilian Tech Talent To Fend Off Cyber Attacks
The Philippine Army is recruiting civilian hackers to bolster its cybersecurity defenses amid rising digital threats from China, army officials said. The 120-member Cyber Battalion has hired 70 tech experts in their 20s and 30s since 2020, offering them military training and the opportunity to serve the nation despite lower wages than private sector jobs. The initiative follows cyber attacks on Philippine government servers, including those of the Coast Guard and President Marcos Jr., which authorities traced to China. Beijing denies involvement. The Philippines ranks among the countries most vulnerable to cyber threats, with recent attacks compromising millions of citizens' data through state and private institutions.Read more of this story at Slashdot.
China Woos Western Tech Talent in Race for Chip Supremacy
Chinese companies are aggressively recruiting foreign tech talent as a key strategy to gain technological supremacy, prompting national security concerns across Western nations and Asia, WSJ reported Wednesday, citing multiple intelligence officials and corporate sources. The campaign focuses particularly on advanced semiconductor expertise, with companies like Huawei offering triple salaries to employees at critical firms like Zeiss SMT and ASML, which produce essential components for cutting-edge chip manufacturing. These recruitment efforts intensified after Western export controls restricted China's access to advanced technology. While Taiwan and South Korea have implemented strict countermeasures, including criminal penalties for illegal talent transfers, the U.S. and Europe struggle to balance open labor markets with national security concerns. Chinese firms often obscure their origins through local ventures and persistent recruitment tactics. The strategy has shown results: Former employees have helped Chinese companies advance their technological capabilities, including SMIC's development of 7nm chips with help from ex-TSMC talent.Read more of this story at Slashdot.
Sony Says It Sold 160 Million PlayStation 2 Units in Milestone Disclosure
Sony has confirmed the PlayStation 2 has sold over 160 million units worldwide since its 2000 launch, marking the first official acknowledgment of its record-breaking lifetime sales. The figure, revealed on Sony's 30th anniversary PlayStation website, cements PS2's position as the best-selling gaming console ever, ahead of Nintendo DS at 154.02 million units and Nintendo Switch at 146 million units.Read more of this story at Slashdot.
Italian Authorities Shut Down $3.2 Billion-a-Year Pirate TV, Streaming Ring
A piracy ring that gave 22 million subscribers in Europe cheap access to content stolen from international streaming services has been shut down by Italian authorities after a two-year investigation. From a report: The criminal enterprise used a complex international IT system to "capture and resell" live programming and other on-demand content from companies including sports broadcaster DAZN, Netflix, Amazon Prime, Paramount, Sky and Disney+, prosecutors said in a statement on Wednesday. Authorities estimate the operation generated revenues of roughly $264.3 million a month [non-paywalled link], or $3.2 billion a year, and caused combined damages of more than $10.6 billion to the affected broadcast companies. "The rate of profit you get from these illegal activities with lower risk is equivalent to that of cocaine trafficking," Francesco Curcio, the criminal prosecutor who led the investigation, told reporters.Read more of this story at Slashdot.
Most Smart Device Makers Fail To Reveal Software Support Periods, FTC Finds
Nearly 89% of smart device manufacturers fail to disclose how long they will provide software updates for their products, a Federal Trade Commission staff study found this week. The review of 184 connected devices, including hearing aids, security cameras and door locks, revealed that 161 products lacked clear information about software support duration on their websites. Basic internet searches failed to uncover this information for two-thirds of the devices. "Consumers stand to lose a lot of money if their smart products stop delivering the features they want," said Samuel Levine, Director of the FTC's Bureau of Consumer Protection. The agency warned that manufacturers' failure to provide software update information for warranted products costing over $15 may violate the Magnuson Moss Warranty Act. The FTC also cautioned that companies could violate the FTC Act if they misrepresent product usability periods. The study excluded laptops, personal computers, tablets and automobiles from its review.Read more of this story at Slashdot.
AI Publishing Startup Plans To Release 8,000 Books Next Year
Startup Spines plans to publish up to 8,000 books in 2025 using AI, charging authors between $1,200 and $5,000 for editing, design and distribution services. The venture-backed company, which recently secured $16 million in funding, promises to reduce publishing timelines to two to three weeks while allowing authors to retain full royalties. Co-founder Yehuda Niv describes Spines as a "publishing platform" rather than self-publishing. The announcement has drawn criticism from industry professionals. Independent publisher Canongate condemned the company for automating book production "with the least possible attention, care or craft." The Society of Authors urged writers to exercise caution, citing concerns about AI systems potentially trained on unlicensed content.Read more of this story at Slashdot.
Singapore Emerges as Key Testing Ground for Autonomous Vehicles
Singapore is positioning itself as a key testing ground for autonomous vehicles, attracting major Chinese firms and establishing unified national guidelines that contrast with fragmented regulations in the U.S. and China. China's WeRide launched the country's first public autonomous bus service on Sentosa island in June, while multiple companies are deploying self-driving vehicles for logistics and transportation. The controlled rollout aligns with Singapore's strategy to address labor shortages and land constraints. Singapore topped KPMG's Autonomous Vehicles Readiness Index, with companies citing its political neutrality and stringent safety standards as major draws for testing operations.Read more of this story at Slashdot.
Microsoft Slaps Windows 11 Update Hold on Hardware Connected To eSCL Devices
Microsoft has confirmed that Windows 11 24H2 has issues with USB-connected devices that support the Scanner Communication Language (eSCL) protocol. From a report: A compatibility hold has been applied to the hardware. The hold means that hardware connected to a USB device supporting the eSCL protocol will not be offered an upgrade to Windows 11 24H2. Microsoft said: "This issue primarily affects USB-connected multifunction devices or standalone scanners that support scan functionality and the eSCL protocol." According to Microsoft, the issue lies in device discovery. Install Windows 11 24H2, wait for it to discover USB-connected peripherals, and... nothing. Or as Microsoft put it: "You might observe that your device does not discover the USB-connected peripheral and the device discovery does not complete." The company added: "This issue is caused due to the device not switching out of eSCL mode to USB mode, which allows the scanner drivers to be matched."Read more of this story at Slashdot.
Russia-Linked Hackers Exploited Firefox, Windows Bugs In 'Widespread' Hacking Campaign
An anonymous reader quotes a report from TechCrunch: Security researchers have uncovered two previously unknown zero-day vulnerabilities that are being actively exploited by RomCom, a Russian-linked hacking group, to target Firefox browser users and Windows device owners across Europe and North America. RomCom is a cybercrime group that is known to carry out cyberattacks and other digital intrusions for the Russian government. The group -- which was last month linked to a ransomware attack targeting Japanese tech giant Casio -- is also known for its aggressive stance against organizations allied with Ukraine, which Russia invaded in 2014. Researchers with security firm ESET say they found evidence that RomCom combined use of the two zero-day bugs -- described as such because the software makers had no time to roll out fixes before they were used to hack people -- to create a "zero click" exploit, which allows the hackers to remotely plant malware on a target's computer without any user interaction. "This level of sophistication demonstrates the threat actor's capability and intent to develop stealthy attack methods," ESET researchers Damien Schaeffer and Romain Dumont said in a blog post on Monday. [...] Schaeffer told TechCrunch that the number of potential victims from RomCom's "widespread" hacking campaign ranged from a single victim per country to as many as 250 victims, with the majority of targets based in Europe and North America. Mozilla and the Tor Project quickly patched a Firefox-based vulnerability after being alerted by ESET, with no evidence of Tor Browser exploitation. Meanwhile, Microsoft addressed a Windows vulnerability on November 12 following a report by Google's Threat Analysis Group, indicating potential use in government-backed hacking campaigns.Read more of this story at Slashdot.
Qualcomm Reportedly Loses Interest In Intel Takeover
Qualcomm's interest in acquiring Intel is cooling due to the complexity of the deal, Intel's debt, and regulatory hurdles. However, according to Bloomberg, Qualcomm may still explore acquiring certain divisions of Intel to expand into markets like PCs and networking. Tom's Hardware reports: [T]he proposed acquisition faced significant obstacles, including Intel's $50 billion debt, dropping CPU market share, and its struggling semiconductor manufacturing unit, an area where Qualcomm lacks expertise. A deal of this magnitude would also likely trigger extensive regulatory scrutiny, particularly in China, a key market for both companies. Intel is undergoing significant restructuring under CEO Pat Gelsinger to reclaim its competitiveness in the semiconductor market in terms of products and process technologies. Still, for now, both Intel and Qualcomm are quite successful standalone companies. While the combination would make a formidable firm (probably facing unprecedented antitrust scrutiny), it does not make much sense for Qualcomm to make such a massive takeover. These factors have collectively made a complete takeover less appealing to Qualcomm. Meanwhile, selling off a part of the company to Qualcomm may not make sense for Intel. Qualcomm aims to generate $22 billion in annual revenue by 2029 by expanding into markets like personal computers, networking, and automotive chips. Although Cristiano Amon, Qualcomm's chief executive, has stated that his company did not need a major takeover to achieve this goal, the company initiated preliminary discussions with Intel regarding a potential acquisition in September. Yet, it does not look like the deal is going to happen.Read more of this story at Slashdot.
FCC Approves T-Mobile, SpaceX License To Extend Coverage To Dead Zones
The FCC said it has approved a license for T-Mobile and SpaceX's Starlink to provide supplemental coverage to cover internet dead zones. Reuters reports: The license marks the first time the FCC has authorized a satellite operator collaborating with a wireless carrier to provide supplemental telecommunications coverage from space on some flexible-use spectrum bands allocated to terrestrial service. The partnership aims to extend the reach of wireless networks to remote areas and eliminate "dead zones." T-Mobile and SpaceX announced a partnership in 2022 and in January the first set of satellites supporting the partnership was launched into low-Earth orbit with SpaceX's Falcon 9 rocket. "The FCC is actively promoting competition in the space economy by supporting more partnerships between terrestrial mobile carriers and satellite operators to deliver on a single network future that will put an end to mobile dead zones," said FCC Chair Jessica Rosenworcel.Read more of this story at Slashdot.
'Lollipop' Device Brings Taste To Virtual Reality
An anonymous reader quotes a report from IEEE Spectrum: Virtual- and augmented-reality setups already modify the way users see and hear the world around them. Add in haptic feedback for a sense of touch and a VR version of Smell-O-Vision, and only one major sense remains: taste. To fill the gap, researchers at the City University of Hong Kong have developed a new interface to simulate taste in virtual and other extended reality (XR). The group previously worked on other systems for wearable interfaces, such as haptic and olfactory feedback. To create a more "immersive VR experience," they turned to adding taste sensations, says Yiming Liu, a coauthor of the group's research paper published today in the Proceedings of the National Academy of Sciences. The lollipop-shaped lickable device can produce nine different flavors: sugar, salt, citric acid, cherry, passion fruit, green tea, milk, durian, and grapefruit. Each flavor is produced by food-grade chemicals embedded in a pocket of agarose gel. When a voltage is applied to the gel, the chemicals are transported to the surface in a liquid that then mixes with saliva on the tongue like a real lollipop. Increase the voltage, and get a stronger flavor. Initially, the researchers tested several methods for simulating taste, including electrostimulating the tongue. The other methods each came with limitations, such as being too bulky or less safe, so the researchers opted for chemical delivery through a process called iontophoresis, which moves chemicals and ions through hydrogels and has a low electrical-power requirement. With a 2-volt maximum, the device is well within the human safety limit of 30 V, which is considered enough to deliver a substantial shock in some situations. Some of the possible applications mentioned by the authors include gustation tests, virtual grocery shopping, and immersive environments for exploring food flavors. However, the current system is limited to one hour of use due to gel depletion and it only supports a handful of flavor channels. Future development aims to extend operation time, increase flavor complexity, and improve usability, marking the beginning of a new frontier for XR interfaces.Read more of this story at Slashdot.
'Enshittification' Is Officially the Biggest Word of the Year
The Macquarie Dictionary, the national dictionary of Australia, has picked "enshittification" as its word of the year. Gizmodo reports: The Australians define the word as "the gradual deterioration of a service or product brought about by a reduction in the quality of service provided, especially of an online platform, and as a consequence of profit-seeking." We've all felt this. Google search is filled with garbage. The internet is clogged with SEO-farming websites that clog up results. Facebook is an endless stream of AI-generated slop. Zoom wants you to test out its new AI features while you're trying to go into a meeting. Twitter has become X, and its owner thinks sharing links is a waste of time. Last night I reinstalled Windows 11 on a desktop machine and got pissed as it was finalized and Microsoft kept trying to get me to install OneDrive, Office 360, Call of Duty Black Ops 6, and a bunch of other shit I didn't want. Writer and activist Cory Doctorow coined the term enshittification in 2022, and recently offered potential solutions to the age-old phenomenon in an interview with The Register. "We need to have prohibition and regulation that prohibits the capital markets from funding predatory pricing," he explained. "It's very hard to enter the market when people are selling things below cost. We need to prohibit predatory acquisitions. Look at Facebook: buying Instagram, and Mark Zuckerberg sending an email saying we're buying Instagram because people don't like Facebook and they're moving to Instagram, and we just don't want them to have anywhere else to go."Read more of this story at Slashdot.
Uber's Gig-Economy Workforce Now Includes Programmers
Uber's gig-economy workforce now includes programmers. According to Bloomberg, "The company is expanding beyond its rideshare roots to enter a hot new market: helping other businesses outsource some of their artificial intellgience development to independent contractors." From the report: Its new AI training and data labeling division, called Scaled Solutions, builds on an internal team that tackles large-scale annotation tasks for Uber's rideshare, food delivery and freight units. According to its website, Scaled Solutions has begun serving other companies that also need high-quality datasets. Clients include Aurora Innovation Inc., an Uber-backed firm that makes self-driving software for commercial trucks, and Niantic Inc., the game developer behind Pokemon Go. Uber's efforts to sell data labeling services have not previously been reported. The move could allow it to gain a piece of a growing market, as global companies rely on humans to vet data to train AI models. Scale AI Inc, which offers similar services, is valued at $14 billion, making it one of the hottest artificial intelligence startups. The rideshare giant has plenty of experience recruiting contractors, as it has done for years with drivers and couriers. Now the company is betting that it can help other businesses by getting enough skilled workers who can label images, text and videos with context for machine learning models to recognize patterns and make accurate predictions and recommendations.Read more of this story at Slashdot.
Job Seekers Doubt AI's Promised Productivity Gains
Despite significant enterprise AI hype, most job seekers remain unconvinced of its benefits, with 69% doubting its ability to enhance work performance and 62% skeptical it reduces workloads. The findings come from a study conducted by Resume Genius. The Register reports: Consistent with the majority opinion that AI in the workplace has failed to impress, only 34 percent of respondents said they were worried about being replaced by a bot, while just 30 percent think AI will increase competition for jobs or harm salaries. Broken down by generation (Boomers, Gen X, Millennials, and Gen Z job seekers all responded), the results are largely the same, with even Gen Z workers skeptical of the latest "next big thing" in enterprise tech. In short, Resume Genius's findings align with other recent studies suggesting enterprise AI's hype has not lived up to its marketing promises.Read more of this story at Slashdot.
Huawei's Mate 70 Smartphones Will Run Its New Android-Free OS
An anonymous reader quotes a report from The Verge: Huawei has announced its new Mate 70 series smartphone lineup, which will be the first offered with the company's new HarmonyOS Next operating system that doesn't rely on Google's Android services and won't run any Android apps, according to a report by Reuters. The four models of the Mate 70 also don't feature any US hardware following a half decade of US sanctions. The Mate 70, Mate 70 Pro, Mate 70 Pro Plus, and Mate 70 RS will also be offered with Huawei's HarmonyOS 4.3, which first launched in August 2019 as an alternative to Google's Android OS and is still compatible with Android's extensive app library. Users who decide to opt for Huawei's new Android-free HarmonyOS Next will have less choice when it comes to the apps they can install. Huawei says it has "secured more than 15,000 applications for its HarmonyOS ecosystem, with plans to expand to 100,000 apps in the coming months," according to Reuters. Starting next year, Huawei also says all the new phones and tablets it launches in 2025 will run HarmonyOS Next. [...] Huawei hasn't confirmed what processors are being used in the Mate 70 lineup, but the company has previously used chips made by China's SMIC for last year's Mate 60 series and other smartphones.Read more of this story at Slashdot.
OpenAI's Sora Video Generator Appears To Have Leaked
A group appears to have leaked access to Sora, OpenAI's video generator, in protest of what they're calling duplicity and "art washing" on OpenAI's part. From a report: On Tuesday, the group published a project on the AI dev platform Hugging Face seemingly connected to OpenAI's Sora API, which isn't yet publicly available. Using their authentication tokens -- presumably from an early access system -- the group created a frontend that lets users generate videos with Sora.Read more of this story at Slashdot.
ISPs Say Their 'Excellent Customer Service' Is Why Users Don't Switch Providers
Ars Technica's Jon Brodkin reports: Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ISPs face so much competition that market forces require providers to treat their customers well or lose them to competitors. Cable lobby group NCTA-The Internet & Television Association told the Federal Communications Commission in a filing (PDF) that "providing high-quality products and services and a positive customer experience is a competitive necessity in today's robust communications marketplace. To attract and retain customers, NCTA's cable operator members continuously strive to ensure that the customer support they provide is effective and user-friendly. Given these strong marketplace imperatives, new regulations that would micromanage providers' customer service operations are unnecessary." Lobby groups filed comments in response to an FCC review of customer service that was announced last month, before the presidential election. While the FCC's current Democratic leadership is interested in regulating customer service practices, the Republicans who will soon take over opposed the inquiry. USTelecom, which represents telcos such as AT&T and Verizon, said that "the competitive broadband marketplace leaves providers of broadband and other communications services no choice but to provide their customers with not only high-quality broadband, but also high-quality customer service." "If a provider fails to efficiently resolve an issue, they risk losing not only that customer -- and not just for the one service, but potentially for all of the bundled services offered to that customer -- but also any prospective customers that come across a negative review online. Because of this, broadband providers know that their success is dependent upon providing and maintaining excellent customer service," USTelecom wrote. While the FCC Notice of Inquiry said that providers should "offer live customer service representative support by phone within a reasonable timeframe," USTelecom's filing touted the customer service abilities of AI chatbots. "AI chat agents will only get better at addressing customers' needs more quickly over time -- and if providers fail to provide the customer service and engagement options that their customers expect and fail to resolve their customers' concerns, they may soon find that the consumer is no longer a customer, having switched to another competitive offering," the lobby group said.Read more of this story at Slashdot.
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