by Joanna Partridge on (#6RM6E)
Industry bodies say over-ordering is eroding profitability as big sellers clamp down on practiceShoppers with a habit of returning goods bought online to retailers will send back 1,400 of products each this year, totalling 6.6bn, a UK report has found.Serial returners account for 11% of shoppers, but are on course to account for almost a quarter of the 27bn forecast returns this year, according to the report by the return logistics company ZigZag and the research company Retail Economics. Continue reading...