by Alex Lawson on (#6BCYT)
Ofgem requirement comes amid plans to crackdown on suppliers’ conduct as research shows slump in customer satisfactionEnergy suppliers will be forced to offer vulnerable households dedicated phone lines in a drive by the regulator Ofgem to improve poor treatment of the most disadvantaged customers.The regulator is planning a crackdown on suppliers’ conduct after a slump in customer service during the energy crisis with long call waiting times and difficulty contacting companies. Continue reading...