Centrica and Go-Ahead battle it out for title of most-hated business in Britain

The bosses of the two companies, Iain Conn and David Brown, have faced a barrage of questions about their treatment of customers

Iain Conn and David Brown should compare notes after the day they have just had.

The two men are in charge of companies battling it out for the unofficial title of most-hated business in Britain. Conn is the boss of Centrica, owner of British Gas, while Brown is the head of Go-Ahead, which operates the Thameslink, Southern and Southeastern rail franchises through its subsidiary Govia.